Your rights under the General Data Protection Regulation.
Last updated: January 2024
Flicker Device is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we process personal data in accordance with these regulations and explains your rights as a data subject.
The data controller responsible for your personal information is:
Flicker Device
47 Greenfield Lane
Bristol, BS3 4QR
United Kingdom
Email: [email protected]
We process personal data under the following lawful bases as defined by the GDPR:
We process data necessary to perform our pet care services, including contact details and pet information required to deliver the services you have requested.
We may process data where we have a legitimate business interest, such as improving our services, preventing fraud, or ensuring network security. We balance these interests against your rights and freedoms.
Where we rely on consent for processing (such as marketing communications), you have the right to withdraw that consent at any time.
We may process data when required to comply with legal obligations, such as financial record-keeping requirements.
Under the GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of receiving your request.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Also known as the "right to be forgotten", you can request deletion of your personal data where there is no compelling reason for its continued processing.
You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex, we may extend this period by an additional two months, but we will inform you of any such extension.
We may ask you to verify your identity before processing your request to ensure the security of your data.
We implement appropriate technical and organisational measures to ensure the security of your personal data, including:
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
We primarily store and process data within the United Kingdom. If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
We may update this GDPR notice from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this notice periodically.
For any questions regarding GDPR compliance or data protection, please contact:
Data Protection Officer
Flicker Device
47 Greenfield Lane
Bristol, BS3 4QR
Email: [email protected]